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Warranty Information

Warranty Returns

Click Here Printer Friendly Version Of Warranty Return Form

All Returns must be authorised. A warranty return form is provided in PDF format at the bottom of this page.

Please contact a sales representative for a Return Authorisation Number (RAN). Goods returned without authorisation number may not be accepted & may be returned to the sender at the senders cost.

After authorisation, goods must only be returned by our nominated mode of transport or at the customers cost. Freight will not be paid for goods returned by means other than as above.

Warranty Eligibility

Due to the high cost of labour & equipment used for checking warranty eligibility a $10.00 surcharge will be charged for goods returned as faulty yet found to be in good working order. All tests conducted by MI on goods returned are to internationally recognised standards. Testing procedures outside of these standards conducted by the returnee of goods will not be recognised as the goods being faulty. Goods found to be not covered by warranty will be returned with this surcharge & at the customers cost. Goods found to be warrantable may be credited or replaced at the customer's request.

Upon returning goods we require that a letter containing as comprehensive as possible advice is given as to the nature of the suspected fault of the product accompanies returned goods. When returning goods please include a copy of the invoice noting when the goods were received. Please circle the returned item/s & write a quantity. Please address all such returns to the Returned Goods Department as follows:

Small Parcels:
Master Instruments Pty Ltd
Attn: Returned Goods Department
Reply Paid 177
Po Box 177 Marrickville NSW 1475
Large Parcels:
Master Instruments Pty Ltd
Attn: Returned Goods Department
33-39 Sloane Street
Marrickville NSW 2204

Goods returned for credit due to incorrect customer ordering or non-saleability on the customer's part may incur a 5-10% restocking fee dependant upon age, appearance and future saleability.

Master Instruments Pty Ltd reserves the right not to accept return of goods when they are:

  • Specifically manufactured at the customers request (i.e. custom made).
  • Specially ordered in on the customers behalf (i.e. Indent products).
  • Large quantity orders that may have already been covered by MI with replacement orders with our principles. (i.e. Non-Cancellable order types).
  • Goods that have been in the customer's possession for a reasonable time & are requested by the customer to be returned to us after such time has elapsed that the goods are out of warranty, near or past their expiry date. Goods that have been damaged or had packaging damaged or removed.

Warranty Periods

Warranty is conditional in accordance with manufacturer's parameters & guidelines

PRODUCT

CUSTOMER WARRANTY

Consumer Primary Batteries

18 months from date of purchase from MI(Invoice Date)

Consumer Rechargeable Batteries

18 months from date of purchase from MI(Invoice Date)

Consumer Battery Packs

18 months from date of purchase from MI(Invoice Date)

Custom Made Battery Packs

18 months from date of purchase from MI(Invoice Date)

Battery Chargers & Testers(consumer)

18 months from date of purchase from MI(Invoice Date)

Battery Chargers Specialised & Custom

18 months from date of purchase from MI(Invoice Date)

Battery Analysers

18 months from date of purchase from MI(Invoice Date)

Sealed Lead Batteries

18 months from date of purchase from MI(Invoice Date)

Battery Holders & Parts

18 months from date of purchase from MI(Invoice Date)

Medical Battery Packs

18 months from date of purchase from MI(Invoice Date)

Power Products

18 months from date of purchase from MI(Invoice Date)

MI manufactured Shunts

18 months from date of purchase from MI(Invoice Date)

MI manufactured Analogue Meters

18 months from date of purchase from MI(Invoice Date)

MI manufactured Test Equipment

18 months from date of purchase from MI(Invoice Date)

Camille Bauer Control Equipment

18 months from date of purchase from MI(Invoice Date)

Lutron Meters & Test Equipment

18 months from date of purchase from MI(Invoice Date)

OEM & Custom Manufactured Products

12 months from date of purchase from MI (Invoice Date) or by contractual arrangement

R/C Hobby Cells & Battery Packs

No warranty other than manufacture & workmanship due to common use outside manufacturers specifications



Please Note:
  • Warranty is conditional upon usage within Manufacturers guidelines & specifications.
  • Warranty periods do not cover usage outside of intended application use.
  • Warranty periods are that stated above unless Manufacturer backed warranty period is greater.
  • Warranty is void if battery packs are opened and original seals are broken.
  • Warranty is void if batteries are directly soldered to or come into contact with moisture.
  • Please Note: Battery products have a limited intended life governed by usage.
  • Once "normal" usage has brought the product to it's normal end of life, warranty is extinguished.
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